You have lodged a claim with your Insurance Company or Broker and they have appointed us to assess the damage and provide them with a Quotation for reinstatement and a brief description of the scope of works.
Our Estimator will attend to assess the damage, take photographs and measurements to submit to your insurance company.
Once we have visited site and assessed the damage, we will submit a quotation and/or report for the repairs to your Insurance company/broker.
We will then await further instructions.
We cannot proceed with any repairs until authorised by your Insurance Company, the Loss Adjuster handling your claim, or in the event this is a private quote then yourself being the client.
Once our Quotation has been approved, we immediately inform you by letter or email – which will outline in detail the works authorised and also any excess that may be applicable.
We ask that you confirm your approval to our office in writing, as acceptance – and once any necessary excess has been paid we will proceed with arranging the required work. Materials will be ordered, and you’ll be contacted by phone – to schedule the work at a mutually convenient time.
If there is an excess attached to your policy, the Insurance Company will ask that we collect this prior to commencement of any work.
You can do this in several ways:
Time frames vary from job to job, depending on the nature of the job and availability of materials. We endeavour to carry out the repairs in the swiftest manner and aim to keep you updated at all times.
If your repair is related to long term water damage we would need to monitor the moisture levels prior to commencement of repairs to be certain the cause has been rectified and that the area is dry enough to perform repairs. In most cases your Insurance Company will cover the cost of these tests.
Once the repairs are completed to your satisfaction we ask that you return a Completion Certificate. A copy of this would have been sent to you with our original scope of works acceptance letter.
We will then submit this to your insurance company along with our invoice. It is of utmost importance to us that you are happy with the repairs.
Normally after the repairs have been completed, you’ll receive a link to our Client Feedback form. We would appreciate and value your input, as this form enables us to monitor and improve client service standards. We measure our success by these returned forms.
