Who we are, and what we do

Specialising in Insurance Repairs, Murray Maintenance have been servicing the industry for over 40 years, offering an honest and reliable building service committed to providing our customers with a high-quality service and excellent workmanship.

Murray Maintenance Services pride ourselves on being able to provide a service to all Insurers, Loss Adjusters and Assessors, Strata Managers, Property Managers, Architects, Engineers, and Private home owners.

We have diverse capabilities from routine repair and maintenance work, to construction works in the order of $2m. We also have the abilities and resources to perform repair work in outer metropolitan areas, particularly in times of minor/major catastrophic events.

It is the aim of Murray Maintenance Services to completely satisfy our clients’ expectations and requirements. This is achieved by providing reliable and professional building services throughout every stage from first contact to completion.

Throughout each stage of a building job, effective communication and building a rapport with our clients is vital to establish a clear understanding of the work’s scope and to satisfy the client/customers various requirements to ensure that expectations are met.

We provide the technical expertise which delivers a quality building product, customer confidence and satisfaction. In addition our goal is to provide building works which deliver value for money and on-time completion.

We are licensed as Category 1, Builders Licence No. G9726 and carry Insurance for Public Liability, Contract Works and Workers Compensation.

History

Brothers Alan and David Murray began trading back in 1974 and have been specialising in Insurance repairs for over 40-years in both South Australia and the Northern Territory. They embarked on a succession plan by introducing two key employees to management / partnership with the eventual aim to transfer ownership.

Jo Walker (Alan’s daughter) has managed the Administration of the company for 28 years and together with Nathan Parkes manages the day to day operations of the business in Adelaide.

Nathan Parkes commenced as a tradesperson before moving into an Estimators role in 2000. He is now a Partner in the business as well as Senior Estimator.

Murray Maintenance Services

How we differ

  • Fundamentally we are a family owned and operated business, but believe our philosophy of treating all staff members as extended family, enforces a trustworthy and customer focused team
  • We aim to make telephone contact with the insured to arrange inspection within 1 hour of notification. If we fail to contact the insured by phone, an email is sent to the client requesting they contact our office
  • Initial site inspection will be scheduled within 2 working days of receiving the request, unless agreed otherwise to suit insured
  • We endeavour at all times to provide a quotation within 48-72 hours of site inspection unless advised otherwise
  • The insured will be contacted and kept informed at key stages of the job progress
  • Repair work will commence within 5 days of receipt of acceptance of quotation, unless otherwise agreed with the insured (subject to availability of required materials). Adequate prior notice and communication will be given to the insured prior to commencement of any repairs
  • All work will be completed in an orderly fashion and site will be left clean and tidy
  • We employ and engage only experienced and qualified tradespeople, our in-house team all carry Police Clearance Certificates
  • Our staff endeavour at all times to be courteous and professional when communicating with clients
  • We update Insurance Companies/Loss Adjusters/Assessors regularly on all approved jobs advising of progress
  • Our policy is to attend to any problem that may arise immediately.
  • We have a continuous improvement process in place to prevent problems re-occurring
  • As part of our service to both the insurer/loss adjuster and the client, on completion of repairs – we send a Feedback Form to the home owner in order to keep in touch with our trade performance and the service that we offer.

Testimonials

We seek feedback after work has been completed. Here are a few of the many positive comments received.

Thank you, couldn’t have been more helpful. The tradesmen worked quickly, quietly, and an extremely clean environment was left.

ChristianBrompton

At a stressful time, your fantastic customer service was much appreciated. Thank you.

KimAdelaide

We thank you for your excellent work; we are very happy.

HerbertBrahma Lodge

Keep doing what you are doing. We would be happy to recommend you to our clients who are needing these services. We wish all tradesmen were like yours.

MarkKilburn