A1. You have lodged a claim with your Insurance Company or Broker and they have appointed us to assess the damage and provide them with a Quotation for reinstatement and a brief description of the scope of works.  Our Estimator will attend to assess the damage,   take photographs and measurements to submit to your insurance company.
A2. Once we have visited site and assessed the damage, we will submit a quotation and/or report for the repairs to your Insurance company/broker. We will then await further instructions.
A3. We cannot proceed with any repairs until authorised by your Insurance Company, the Loss Adjuster handling your claim or in the event this is a private quote then yourself being the client.   Once our Quotation has been approved, we immediately inform you in the form of a letter which will outline in detail the works authorised and also any excess that may be applicable. We ask that this is signed and returned to our office as acceptance and once any necessary excess has been paid we will proceed  with organization of the job. Materials will be ordered and then you will be contacted by telephone to schedule the work at a convenient time
If there is an excess attached to your policy, the Insurance Company will ask that we collect this prior to commencement of any work.

You can do this in several ways:

    Please make cheque payable to Murray Maintenance Services and post to 232 South Road, Mile End SA 5031;
    Our account details are BSB:  015-010  ACC NO:  4606-40084 – please quote your job number and surname as the bank reference.
    We can process credit card payments over the phone. Contact our office on 08 8354 0500 (please note that payments exceeding $1000.00 will be charged a 2% merchant fee)
A5. Time frames vary from job to job, depending on the nature of the job and availability of materials. We endeavour to carry out the repairs in the swiftest manner and aim to keep you updated at all times. If your repair is related to long term water damage we would need to monitor the moisture levels prior to commencement of repairs to be certain the cause has been rectified and that the area is dry enough to perform repairs.  In most cases your Insurance Company will cover the cost of these tests.
A6.Once the repairs are completed to your satisfaction we ask that you return a Completion Certificate.  A copy of this would have been sent to you with our original scope of works acceptance letter. We will then submit this to your insurance company along with our invoice. It is of utmost importance to us that you are happy with the repairs.
Sometime after the repairs have been completed, you will receive a Client Feedback form. We appreciate and value your input and this form enables us to monitor and improve client service standards. We measure our success by these returned forms.

More questions?